Contact Victor Technology®

Custom Service Phone: (800) 628-2420

Information

• Phone: (630) 754-4400
• Toll-Free: (800) 628-2420

Victor Tech® Hours

• Monday: 7:30am - 4:30pm CT
• Tuesday: 7:30am - 4:30pm CT
• Wednesday: 7:30am - 4:30pm CT
• Thursday: 7:30am - 4:30pm CT
• Friday: 7:30am - 1:30pm CT
• Saturday: Closed
• Sunday: Closed

800 South Weber Road, Unit B, Bolingbrook, IL 60490

At Victor Technology, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Victor Technology within  30 days of the purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option to exchange the item(s) or receive a full refund. Refunds on returned items will be issued in the same form of payment tendered at the time of purchase. If payment was made by credit card, we will credit your account once we receive the product. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued 10 business days after the date of purchase.

Please read all conditions below. If conditions are not met, Victor Technology reserves the right to refuse the return or to charge a restocking fee not less than 15%.

If the following products are returned in unsalable condition, a $50 restocking fee will be deducted from your refund:

• DC300
• DC350A
• DC400
• DC450
• DC475
• DC500
• DC830B
• DC830W
• DC840B
• DC840W
• DCX610
• DCX710G
• DCX760G

To start your return or exchange, follow these simple steps:

1. To return or exchange an item, you’ll first need an RMA (Return Merchandise Authorization) number.
2. To request an RMA number by phone, call Customer Service at 800-628-2420.
3. Place the product in a shipping carton in its original packaging.
4. Please do not place stickers or shipping labels on the original manufacturer's package.
5. The RMA number must be clearly written on the outer box. If you received a return label via email, print the label and tape it to the carton.
6. We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

Send pre-authorized returns to:

Victor Technology
800 S Weber Road, Suite B
Bolingbrook, IL 60490

Refunds on returned items will be issued in the same form of payment tendered at the time of purchase. If payment was made by credit card, we will credit your account once we receive the product. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued 10 business days after the date of purchase.