Note: The $1.98 charge for Free Returns & Package Protection is non-refundable. If you choose not to add Free Returns & Package Protection to your order, please be aware that your original shipping charge will also not be refunded in the event of a return.

1. Free Returns and Exchanges Available:

When you opt-in for Unlimited Free Returns/Exchanges at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange FREE. If you decide not to buy Unlimited Free Returns/Exchanges you can still return your items, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

*Your return or exchange label isn’t included in the package - you’ll need to visit our returns portal to submit a request and download your label; if you can’t find it, email team@portlandgear.com with your order number.

2. Flexible Return Locations:

We offer you the flexibility to return or exchange your items either in-store or online, no matter where you initially purchased your order. Visit one of our physical locations to complete the return/exchange, or head to https://returns.portlandgear.com to complete through the mail.

3. Take Your Time, We've Got You Covered:

• We want you to shop confidently, which is why we're offering a generous 90-day return window. for a full refund. If you decide within 90 days of your purchase that it’s not quite right for you, simply return your item in its original condition (unworn, unwashed, with tags attached) for a full refund.
• If it’s been more than 90 days, no worries! You are still eligible to make a return after 90 days, but instead of a refund you will receive store credit as long as the item(s) are unworn, unwashed, and has the original tags attached, we’ll issue store credit for the current value of the product.

We’ve made returns and exchanges hassle-free so you can always shop with peace of mind.

4. Manufacturer Warranty:

Warranty Period:
This warranty is valid for two years from the date of purchase.

Coverage:
This warranty covers defects in materials and workmanship under normal use. It includes issues such as:

• Broken zippers
• Seam failures
• Material defects

Exclusions:
This warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Normal wear and tear
• Dissatisfaction of color choice 
• Damage from accidents or unauthorized repairs
• Items purchased from unauthorized retailers

Claim Process:
To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at team@portlandgear.com.
2. Provide Proof of Purchase: Include a copy of your original receipt.
3. Describe the Issue: Briefly explain the defect and provide photos if possible.
4. Return Instructions: If approved, we will provide you with instructions on how to return the product. 

Resolution:
Upon inspection, we will determine whether to repair, replace, or issue a refund for the defective item.

Limitation of Liability:
Our liability under this warranty is limited to the repair or replacement of the backpack. We are not liable for any incidental or consequential damages.”

5. Unrivaled Customer Support:

Our customer support team is dedicated to ensuring your satisfaction. If you have any questions or require assistance throughout the return or exchange process, our knowledgeable and friendly support staff are just a call or click away.

Please note that "ALL SALES FINAL" items are not covered in our return and exchange policy.

We’ll do our best to accommodate order changes, but please note that our AI system isn’t always able to process modifications, and our small team may not be able to catch messages in time. To request a change, email team@portlandgear.com as soon as possible.

If your order has already been fulfilled, you’ll need to follow the steps outlined in our Return/Exchange Policy.

Warranty Period:
This warranty is valid for two years from the date of purchase.

Coverage:
This warranty covers defects in materials and workmanship under normal use. It includes issues such as:

• Broken zippers
• Seam failures
• Material defects

Exclusions:
This warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Normal wear and tear
• Dissatisfaction of color choice 
• Damage from accidents or unauthorized repairs
• Items purchased from unauthorized retailers

Claim Process:

To make a warranty claim, please follow these steps:
1. Contact Us: Reach out to our customer service team at team@portlandgear.com.
2. Provide Proof of Purchase: Include a copy of your original receipt.
3. Describe the Issue: Briefly explain the defect and provide photos if possible.
4. Return Instructions: If approved, we will provide you with instructions on how to return the product. 

Resolution:
Upon inspection, we will determine whether to repair, replace, or issue a refund for the defective item.

Limitation of Liability:
Our liability under this warranty is limited to the repair or replacement of the backpack. We are not liable for any incidental or consequential damages.

Generally items that are available online are also offered in-store and vice-versa. However stock levels vary and are not guaranteed to be at a location. We recommend texting/calling/emailing us to check in-store availability. 

We do not place items on hold.

Please click here to view our care instructions.

Orders are shipped out from our warehouse within one business day. Shipping times vary based on destination / shipping method chosen at checkout. Approximate delivery dates are shown before order is placed. Once an order is shipped you will receive a confirmation email with tracking information.  

Yes we do! Our international shipping fee is also based on order weight and delivery address. Additional duties could apply upon delivery. We are proud to say we have shipped all over the world and to 62+ different countries!

Please note, on returns/exchanges you will be responsible for return shipping costs on international orders (this does not include Canada & Australia where can purchase return protection).

Our free shipping option uses standard mail services and typically arrives in 3–5 business days on the West Coast and 5–7 business days on the East Coast.