At Victor® Technology, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward returns and refunds process.
Return Policy
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be:
In their original condition
Unused and in original packaging
Accompanied by proof of purchase
- Certain items, such as final sale products or customized goods, may not be eligible for return.
How to Initiate a Return
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Contact Customer Support – Click here to contact our customer service team or call Phone: 800-628-2420 to receive a Return Merchandise Authorization (RMA) number.
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Pack Your Item Securely – Include all original packaging, accessories, and documentation.
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Ship Your Return – Send the package to the address provided with your RMA number.
- Victor Technology® is not responsible for any package lost in transit, please keep your tracking number on file if needed for reference.
Customers are responsible for return shipping costs unless the product was defective or incorrect.
Restocking Fees
If the following products are returned in unsalable condition, a $50 restocking fee will be deducted from your refund:
- DC300
- DC350A
- DC400
- DC450
- DC475
- DC500
- DC830B
- DC830W
- DC840B
- DC840W
- DCX610
- DCX710G
- DCX760G
Refund Process
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Damaged or Missing Items
If your order arrives damaged or incomplete, report it to us within 48 hours of delivery. Please provide photos of the damaged item and packaging for prompt assistance.
For any further questions or concerns, please click here to reach out to our customer service team. We appreciate your business and are here to help!
